For Families

Supporting Your Loved One Every Step of the Way

Choosing the right supported living provider is one of the most important decisions you'll make. At Golden Care Group, we understand that every person is unique, which is why we take the time to get to know each individual, their goals, their routines and what matters most to them..

Our experienced and compassionate team provides person-centred support that promotes independence, builds confidence and helps people live fulfilling lives within their own home and community.

What Supported Living Means

Many families are unsure what supported living actually involves.

Supported living allows people to live in their own home while receiving the level of support they need to live safely, independently and confidently. Support is tailored to each individual and can range from a few hours a week to 24-hour care, depending on their needs.

Our goal is to empower people to make their own choices, develop life skills and enjoy meaningful lives whilst remaining in control of the support they receive.

Why Families Choose Golden Care Group?

Person-Centred Support

Every support plan is tailored to the individual, focusing on their strengths, goals and aspirations.

A Home, Not Just a Service

We support people to live in safe, welcoming homes where they feel comfortable, respected and valued.

Promoting Independence

We help people build confidence, develop life skills and achieve greater independence at a pace that's right for them.

Clinical Expertise

Our in-house Clinical Lead provides specialist oversight to ensure support remains safe, effective and tailored to changing needs.

Experienced Teams

Our highly trained staff have extensive experience supporting people with learning disabilities, autism, mental health conditions and complex needs.

Working Together

We value open communication and work closely with families, advocates and professionals to achieve the best possible outcomes.

Our Trusted Partners

At Golden Care Group, we believe the best outcomes are achieved through strong partnerships. We work closely with local authorities, NHS services and multidisciplinary teams to provide high-quality, person-centred support. We are proud of the relationships we have built and are always happy to work with new commissioners and professionals looking for a trusted supported living provider.

What Can We Help With?

Learning Disabilities

Supporting individuals to live independently and achieve their personal goals.

Mental Health

Person-centred support promoting recovery, wellbeing and stability.

Autism

Tailored support that respects individual communication styles and routines.

Positive Behaviour Support

Proactive strategies that improve quality of life and reduce restrictive practices.

Hospital Discharge

Supporting safe and successful transitions back into the community.

Placement Breakdowns

Helping individuals rebuild confidence through stable, bespoke support.

Forensic Histories

Risk-aware support promoting safer, independent living.

Medication Support

Safe management and monitoring in partnership with healthcare professionals.

Independent Living Skills

Supporting individuals to develop the practical skills, confidence and independence needed to live successfully in their own home and community.

Our Approach

Getting to Know the Individual

Before any support begins, we take the time to understand the person's needs, preferences, interests and aspirations. We also carry out detailed assessments to ensure we can provide the right environment and support.

Step 1

Creating the Right Support Plan

Every support plan is designed around the individual and regularly reviewed to reflect changing needs and goals.

Step 2

Building Positive Relationships

Our carefully matched support teams develop trusting relationships that encourage confidence, independence and wellbeing.

Step 3

Supporting Long-Term Success

We continue working alongside families and professionals to ensure support evolves as the individual grows and develops.

Step 4

Frequently Asked Questions

Can I visit the property before making a decision?

Absolutely. We encourage prospective residents, families and professionals to visit our services before making any decisions. This gives you the opportunity to view the accommodation, meet our team, ask questions and get a feel for the environment to ensure it’s the right fit.

Will my family member have their own tenancy?

Yes. Supported living is designed to help people live as independently as possible. Each individual has their own tenancy agreement and the same rights and responsibilities as anyone living in their own home, with support tailored to their needs.

Can support be increased if needs change?

Yes. We understand that people’s needs can change over time. Support is regularly reviewed in partnership with the individual, their family and professionals, and can be adjusted where appropriate to ensure they continue to receive the right level of support.

Do you offer self-contained flats as well as shared homes?

Yes. We offer a range of supported living options, including self-contained flats and small shared homes. We’ll work with you and the funding authority to identify the most suitable accommodation based on the individual’s needs, preferences and long-term goals.

How do you make sure residents are compatible?

Compatibility is one of the most important factors in creating a successful home. Before any placement, we carry out a comprehensive compatibility assessment, considering personalities, support needs, lifestyles, communication styles and shared interests to help create a safe, positive and stable living environment.

How do you match people to a home?

We take the time to get to know each individual, understanding their needs, goals, preferences and what is important to them. We then carefully consider the available accommodation, existing residents and support arrangements to ensure the placement is the right fit for everyone involved.

Can you support with employment, education or volunteering?

Absolutely. We believe meaningful occupation plays an important role in promoting independence and wellbeing. Our team can support individuals to explore employment opportunities, access education or training, volunteer within their local community and develop the skills needed to achieve their personal goals.

What activities and community opportunities are available?

Support is tailored to each individual’s interests and aspirations. This may include accessing local clubs and groups, shopping, sports and leisure activities, attending college, volunteering, visiting friends and family, holidays, or simply developing the confidence to enjoy everyday life within their community.

How do you support people with complex needs or behaviours of concern?

Our experienced team provides specialist, person-centred support tailored to each individual’s needs. Working alongside our in-house Clinical Lead, we use Positive Behaviour Support (PBS) and proactive strategies to understand behaviours, reduce risks and improve quality of life. Every support plan is designed to promote independence while ensuring the individual feels safe, respected and supported.

How do I make a referral?

Making a referral is simple. You can contact our team directly by telephone or email to discuss your circumstances, or referrals can be made through local authorities, NHS teams and other professionals. We’ll guide you through each stage of the process, from the initial enquiry and assessment through to finding the right home and support package.

Looking for a specialist supported living provider?

If you’d like to learn more about our supported living services or discuss how we can support your loved one, we’d be delighted to hear from you.

Call: 0161 388 0190

Email: office@goldencare-group.co.uk